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MLS Customer CommentsMLS Customer Comments
The Rapattoni support representative not only fixed our problem, but he was very helpful and very friendly!The ease of use, logical setup, and timeliness of the software addition is a real boon to our daily...
"The service our office recently received from Rapattoni in supporting 1004MC form is the
consummate example of great service, the type that demands a written acknowledgement. The
ease of use, logical setup, and timeliness of the software addition is a real boon to our daily
operations. In an era of decreasing services and anemic technical support, it is reassuring to
know that someone still cares about quality. Sam M. Houston I want to thank you and your staff for being so pro-active and timely...
"I want to thank you and your staff for being so pro-active and timely in producing the additional MLS reports for the 1004 MC forms we appraisers have to complete as part of the new submissions for many lenders. The requirement was effective 4/1/09, and your reporting capability was right there waiting for us. George Bomely Fans of outstanding support personnel
"You have the BEST support staff for us! I love your people. All of the LBAR staff have been fans of Rapattoni for years ... Keep up the good work." Jeannie Kronauer, Director of Member Services Support staff makes conversion easy
"You are the best! I can't believe - truly, I cannot - how great the Rapattoni staff is. THANKS for all you do. The conversion [to Rapattoni MLS] has been VERY good, and the members are telling us how much they like it." Jerry Panz, Chief Executive Officer Agent pleased with service and support
"I am a member of three MLS services, and have been in the business since 1977. Alan Fisher, J.D., Tarbell Realtors Accolades given for outstanding customer service
"[The support representative] was a great, great help and very professional. After 33 years and over a half billion in production, I have seen a lot... and would put [the support representative] at the top of people from whom I have received help. Thanks for all her time and help. She went way above and beyond. Please pass this on to the owners of the company." Mike Baker, M.A., Sotheby's International Realty Agent appreciates professionalism and service
"I wish to express my sincere appreciation for one of your employees ... [The support representative] was professional, patient, and knowledgeable. I am very thankful for her excellent service. Considering the average to poor service I've received from other organizations, it was so refreshing to work with her. It was such a pleasure to have worked with your people. Your personnel's professionalism shows your company is striving to be one of the great companies." Don Miller, Ed.M., RE/MAX Gold Support person's patience praised
"This is to the attention of the management at Rapattoni. Last Wed I had an image on my screen that I thought was caused by your program. It was 4:50PM. I called and spoke to [a support representative], and he stayed on with me till I got it solved, thanks to his endless patience with this long-time agent who is new to all this techy stuff. This wonderful guy stayed till I had the proper version of Adobe Reader installed. This was the kind of service we get far too little of and I wanted to tell you what a super staff member you have." Phyllis Carruthers, Morro Bay Realty Committee chairman rates company "a cut above"
"You DO set the standard — and it is consistently a 'Cut Above!' Having been involved in businesses at almost all levels during my careers, I feel qualified to say you have one of the most impressive companies, staff, facilities AND attitudes that I have ever encountered. I find your hand-picked staff to be of the best quality — you are all amazing — highly skilled and dedicated — obviously love what you do and who you do it for — and that for me answers why you do it so well. Your attention to detail, your unfailing responsiveness, continued research and development to improve our impressive MLS system, and (very importantly) the security of our data and system cannot be beaten. We look forward to a long, continuing mutually beneficial relationship." David R. Banks, Chairman - MLS Committee Macintosh users grateful for MLS access solution
"Mr. Rapattoni, Thank you very much for your return e-mail. I have since downloaded the Citrix fix for Mac's and have used it for a short time.... I can't possibly thank you enough for addressing and resolving these issues. We are currently proposing an official 'Andy Rapattoni Day' with a parade and ticker tape. Much confetti in your name, sir." Travis Lee Harvey, CEO, Village Realty & Associates 
"Thank you, thank you, thank you for your support of Macintosh users!!!" Dave Hennigar, DB Hennigar Inc.
"THANK YOU! … I APPRECIATE the time and effort and cost that Rapattoni has put into this. Those of us who sit at Macs all the time APPRECIATE the effort." Keith Daniel, Sotheby’s International Realty 
"Thank you for instituting a solution for us Mac users. I was thrilled to see the notice on the home page, and when I downloaded and installed everything - voila - it works now! … it's quick and you can actually conduct business now! Again, thank you for recognizing that the world isn't 100% Windows, and putting the solution in place. It's appreciated." Thomas Bentz, Weichert Realtors Agent appreciates support
"Just a brief note to let you know much I appreciate all of the support with our new MLS Rap System. Every time I have called the 1-800# for support they have been so helpful, so nice and quick. It is not often that I get to write these kinds of notes. But when I do, I just love it! Thanks for making this transaction so easy!!" Kristi Allen, Century 21 Hometown Realty New installation a success
"On behalf of the Santa Maria Association of Realtors I would like to commend the Rapattoni MLS sales, design and training teams for a job well done. I have been an Association Executive for 20 years and this is my 4th conversion to a new MLS system. The design and training sessions were the best ever. The salesmen and design team are to be congratulated … [The Rapattoni trainers] were friendly, professional and did a great job representing your company. I was actually sad to see them walk out the front door. Congratulations on the success of your MLS system. Staff and membership are very excited to be on the cutting edge with Rapattoni." Delight Dawn Bird, Executive Officer Rates support as "one of the best"
"I am writing to tell you [the Rapattoni support representative] is very helpful, professional and knows her stuff. I had an issue with some statistical reports I was running. As it turns out, I'd fat fingered something and she was able to help me through it. She is very courteous, polite and friendly. In short, a real asset to Rapattoni and all of us agents. In a previous life, I'd spent 32 years in Hi-Tech. I designed Home Shopping Network's system as a career highlight. Point being, I've spent a lot of time with D.P. professionals and she rates as one of the best in my view." Ray Freedell, Coldwell Banker Novato Praise for company philosophy
"Thank you so much for, once again, responding so quickly. I can't even think of the words to adequately describe how different it has been working with the Rap Staff than other vendors over the years. Typically, it is the exception, not the rule, to have one or two within a company that stand out as those who take the extra time and go that extra mile, even without being asked to do so. But, my experience with Rapattoni has been that this philosophy is the rule and not the exception. Thank you so very much." Debbie Farrell, BAREIS Rapattoni MLS Administrator Terrific support
"Problem solved by [Rapattoni support representative]. She was fantastic....she really understands what a customer is and how to satisfy and add value. The best support I have ever experienced, and that covers 30 years." Thomas Hoy, RE/MAX Atlantic Partners New user is impressed
"This new MLS system is unbelievable! I am so impressed. You guys know how to make it happen. Thank you for putting in all the bells and whistles. Best wishes to your continued success." David Galligan, Realtor Associate A crowd-pleasing system
"I wanted to take a moment to pass along to you and the gang at Rapattoni, that our members are absolutely thrilled with the new system. Bill and I have given system demonstrations to literally thousands of our customers and their response is overwhelmingly positive. Another phenomenon that our staff has experienced is customers calling us just to say Thank You! So with that I/we here at MetroList 'Thank You' and the gang at Rapattoni for a truly crowd-pleasing system." David Howe, MLS Coordinator Accolades for a Rapattoni support member
"I have recently had the need to call your technical support line. I have called it and many others like it hundreds of times. The reason for this e-mail is to notify you about a support person that I recently talked to, who helped me with a problem I was having with the software. I cannot say enough good things about [the Rapattoni support representative]. She handled my call with the utmost knowledge and patience; she was courteous, and had a pleasant demeanor. She should be a trainer for others. Congratulations to [the Rapattoni support representative]. She made my day. WOW! Keep up the great work. I only hope I get her again when I call for help! She's the best of the best!" John Mayer, RE/MAX Premier Properties I Proud parents at MetroList
"Today, at 11:15 A.M. PST, MetroList Services, Inc. gave birth to the latest MLS System in the Nation: "MetroList Prospector MLS" licensed from the Rapattoni Corporation ... All are doing well with the gender yet to be determined ... GO PROSPECTOR!!!! ... A PICTURE OF THE PROUD PARENTS IS ATTACHED ..." Bill Miller, Vice President
Praise for new features
"Gold stars to ALL for the last upgrade. It's amazing how you keep making a GREAT product BETTER & BETTER!" Bill Schiller, CRS, GRI, RECS Quick thank you
"Just sending a thank you for the great service that you all provide to the Realtors®. Your system is soo easy to use." Richard Grott, Bortz Realty Inc. Customer shares voice of experience"As a former executive officer of a board with an MLS, I have seen, in detail, just about every MLS product on the market. For a small board of approximately 450 members, we spent around $100,000 for an application and the requisite infrastructure to support it. This did not include the substantial costs required to administer and maintain the hardware (servers), phone lines, and ongoing support costs. For many local boards, one of the more appealing factors of having their own in-house system is the ability to customize the application to meet the unique characteristics of their marketing area. At the time of purchase, many fail to realize that customization limits the ability of the vendor to provide updates to their clients at the same time, since no two installations of their product are identical. This, obviously, increases the vendor's costs which is ultimately passed on to their clients. Additionally, since no two installations are the same, providing technical support for their clients becomes more of a challenge, and ultimately, more expensive. I have seen numerous presentations of Internet-based MLS systems. Frankly, they usually contained many superficial bells and whistles without much substance. Many of the systems that I reviewed were little more than 'vapor ware' with salespeople often suggesting that while their software wasn't currently able to accommodate a certain need, their developers were just putting the finishing touches on a new version that would 'surely meet our needs.' Often, these local board requirements were never fully met. I am writing to you to offer my thanks for a job well done, along with my amazement at the ease with which your support people were able to accommodate the requests of the newly installed Otsego-Delaware Association of REALTORS in Oneonta, New York. The two Rapattoni support people who were dispatched to provide training to members of the board proved to be extremely accommodating, engaging, professional and highly knowledgeable. Their product knowledge allowed them to easily answer questions and provide ideas on how to best accommodate special needs of the association. It is also important to note that their presentation skills were exceptional. ... Whenever one of the members of the MLS Committee or Board of Directors asked a question during training that I thought would surely stump them, [they] responded in a relaxed manner and were able to accommodate EVERY suggestion and/or request. At each turn, I became more impressed at the ability of the Rapattoni MLS to meet the unique needs of this board of REALTORS. Requested changes were made on-the-fly. Members of the board were impressed to see their requests take shape in a matter of minutes, rather than weeks, as had been the case with their previous MLS vendor. [The Rapattoni trainers] worked diligently to ensure that ALL requests were expeditiously handled, often working well into the night, exhibiting a high level of product knowledge and dedication to meeting the needs of their clients, thereby reflecting great credit upon both themselves and the Rapattoni organization. Thank you for a job well done!" J. Austin Moran, II, Director of Technology Services Broker/appraiser "loves" system
"'Love that MLS System' we have through Rapattoni for the California Desert Association of Realtors. You've made my life so much easier as a Broker/Appraiser - I am forever at your site, day and (literally) night and, using DSL speed, I whiz through the myriad of data like a bat out of Hades and collect all the data I need for the subject, comparables and typical market sales for the neighborhoods. THANKS HEAPS to you and our local Association." Barry Noble, Broker/Appraiser Receives MORE excellent service
"I sent you an email on Sept. 12th about the great customer support I received... I called this morning to verify several features on prospect in Rapattoni MLS and [another support representative] took the call. She's every bit as good as [the first support representative]. What I noticed with both is they not only gave me correct answers, they both stayed one step ahead of me and answered questions I had not or did not know to ask. Before I could ask about the details of the prospect and prospect cart, she was already telling me what to do, what to be aware of and the best way to do it. There are not many people in customer support that provide that level of service. And for Rapattoni MLS to have two such people is amazing. Thanks again for the great help." Jim Smith, MLS Technical Coordinator New customer pleased
"We just went live with Rapattoni on Monday of this week and it is great. Very simple to use, members without training are entering listings, personalizing their home page, etc. The staff is very professional to deal with as well." Roberta Lieberman Nicholson, Executive Officer Impressed with support
"I am one of the support people at the Greater Dallas Association of REALTORS. This morning I called Rapattoni Board Support ... I do technical customer support all day and I appreciate receiving excellent professional customer support from an organization. That's what I got from [the Rapattoni support representative] this morning. Although we couldn't do what I asked, she was ahead of me on every question, providing excellent suggestions and alternatives. ... I was so impressed by how well she handled my call, I wanted you to know about it. Thanks for the excellent service." Jim Smith, MLS Technical Coordinator Agent happy after upgrade"The latest updates/enhancements are GREAT. Keep up the good work. The system gets better and better. Thank you for acting on all of the recommendations from the users." Bob Olson Congratulations from a trainer"I've just left a training session with [two Rapattoni trainers]. They were great and so is your product. I'm so excited that your product is so easy to use and so comprehensive. I can't wait to start training our company's 2,000+ plus agents in over 45 local offices how to use it." Will Watson, Technology Trainer Sold book appreciated
"Now that we have two sold books under our belts, I just wanted to take this opportunity to praise your staff for the wonderful job they did on creating our new sold book. When we switched to the Rapattoni MLS system last year, one of our concerns was how to continue to generate the sold book in a format that would be familiar and useful to our members. When we approached you to recreate our old sold book format, I knew we were asking your company to undertake a huge task. Despite the scope of the project and your other commitments, you willingly took it on to meet our year-end deadline. All of the staff involved did a fantastic job ... I know the large amount of time that I put in with your staff on the project. I can only begin to imagine the amount of time that they put in, including after hours, to meet the deadline. Your staff's dedication to the project and attention to detail is to be commended. Meeting the deadline and creating an accurate book was just as important to them as it was to us. I can truly say that we now have an even better sold book than we had before. Once again, a huge THANK YOU to everyone involved in the project!" Nancy Smith, Executive Vice President New customer reports on the training, software
"I just wanted to let you know we finished our training today. Both [the Rapattoni trainers] are awesome. Our training went great ... I am so glad we chose your company. [The Rapattoni trainers] made me feel very comfortable with the system and were super with our staff training and support. I know with the two of them I can get any question answered. I finally had a chance to play around with it today and it looks so nice on the screen. ... After today I am confident our new MLS will work great. Again, you have two wonderful employees in [the Rapattoni trainers], and I truly appreciate their patience and guidance in our united effort." Judy Tagg, MLS Chairman Recommendation from a current customer to another association (excerpts)"We have been very satisfied with Rapattoni's support and assistance - from our initial data conversion, training of members and staff, right on through day-to-day resolution of those inevitable questions ... The cost is also considerably less than what we were looking at with the traditional legacy systems. When we compared feature for feature versus dollar for dollar - they came up the winner - legacy or Internet-based system. Rapattoni MLS is fully integrated with Rapattoni Magic association management software, so that member information is kept in one place (no multiple database maintenance). This isn't a big deal to our membership, but it sure is to staff. The office information page features a personalized office logo graphic, and hypertext links to office agents and office listings. This has been been a big hit with our member offices ... An agent information page features the agent's picture, resume, e-mail address, phone numbers, and office information. This also has been a big hit (and something that realtor.com and a few others want big $$$ for). All in all, we are a very satisfied customer." Karl Hampton, Executive Officer Reaction to integrating county property tax records online
"YEEEEE HAAAAAAA !!!!!!!!! Is life grand or what?" Roy Stripling, Chairman, MLS Technology Committee Thank you for excellent service"I want to take this opportunity to thank you and your company for the excellent service you have given the Iowa Association of REALTORS® and the Iowa boards that have chosen Rapattoni MLS. I am extremely pleased with the new Iowa site. Finally we have something that all Iowa REALTORS® can use. More importantly, I appreciate the opportunity to offer an affordable MLS service to our small boards that might otherwise not be able to have a system of their own. Rapattoni MLS has given each Iowa board the opportunity to raise their professionalism and become a player on realtor.com. It is important to me as a State Executive Officer that companies recommended by me provide outstanding service. Rapattoni has certainly met all my expectations. The President of one of our local boards told me today that in his 23 years as a member of his board, the Rapattoni MLS system was the best service the State Association has offered. We now have ten boards that have chosen Rapattoni and I fully expect that by the end we will have twenty-five boards on your system. Please keep up the outstanding work." L. Martin Lee, Chief Executive Officer |
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"The Rapattoni support representative not only fixed our problem, but he was very helpful and very friendly! He was a really-nice guy, and very knowledgeable! Once again, on behalf of our association, thank you for having such well-trained, professional, and happy employees who take such good care of our members. It is more than gratefully appreciated."
Gary T.A. Connolly
Director, Information Systems
Westchester County Board of REALTORS®, Inc.