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Magic Customer Comments
Responsive and knowledgeable support appreciatedTrainers Thanked After Installation
"We sure enjoyed meeting you personally and having these 3 days with you. I've gotten such positive feedback from all the girls about what they learned and are excited to begin implementation. Thanks!" Anne Paul Walters, CEO Cuts processing time in half
"I just want to send you an e-mail to let you know about the great help [the Rapattoni representative] was for us in getting the dues bill out in our new format. We were able to cut our processing time in half with his great assistance." Jim Foster, CFO Appreciates excellent customer support
"I had the pleasure of working with [a Rapattoni representative] from your Magic Support Department today. I wanted to express my appreciation for the excellent job he did in resolving issues we had ... Keep up the good work!" Angie Chávez-Arizmendi,
MLS Coordinator Delighted by trainer
" ... [Our Rapattoni trainer] came to the Burbank Association. I have spoken with [her] many times by phone and she has guided me through any problems I may have been experiencing ... To finally meet her in person was a very delightful experience. She was warm, personable and thoroughly professional in her training of Connie [Casella, executive officer] and myself. Having [her] as a trainer was a very pleasant experience ... " Virginia M. Greene,
Administrative Assistant Pleased by attentive and outstanding service
"The expertise provided by Rapattoni's trainers ... has been invaluable to the success of our database conversion and subsequent use. In addition to being both professional and thorough in their presentation, [the Rapattoni trainers] provided a most enjoyable training atmosphere and were successful in bolstering the staff's confidence in their ability to use the Rapattoni Magic software. [Rapattoni continues] to provide attentive and outstanding service to the Berkeley Association of REALTORS®." Monica Quick, Office Manager and Impressed by outstanding training sessions
"Being a former Vice-President with McDonald's Corporation for over 25 years, I respect the level of competency and professionalism I witnessed this week from [the Rapattoni trainer]. I believe I can speak for all of those attending these training sessions that he has been a tremendous facilitator when working with the staff. Sessions have been deliberate, direct, and on schedule. [The Rapattoni trainer] not only captured the interest of the attendees, but involved them in a fashion they completely understood. New procedures were suggested in a clear and concise manner. In today's business climate and ever changing culture, it's extremely difficult to attain the level of performance Rapattoni has exhibited at our Association this week." Ronald B. Michalek, Director of Technology Can't say enough about Internet Member Services
"I can't say enough about IMS and the ease of Dues billing and payments now. Our staff loves the reduction in workload and our members love the convenience! We've been using it for two years and it has made my live much easier during dues collection and has reduced our workload on a daily basis now that we use it for class registrations and events (bus tours, golf tournaments, ski days, luncheons, socials, etc.). It's the BEST thing that has happened for us and our members in years!!!" Nancy Price, Membership Director Thanks to a customer support representative
"You are absolutely fabulous! I can't thank you enough for putting in the time with us and straightening this out! Your hard work and dedication is very much appreciated!" Kathleen Ward, Education Coordinator Advanced training well received
"Just want to thank [the Rapattoni trainer] for the great job he did in Denver last week. We went over a lot of information in the 3˝ days he was here — at times our heads were swimming. He kept it light and stayed on track with the training — even though we were all over the board asking questions. With 3 Associations and a membership person present from each for the entire training (plus various drop-ins), we certainly tested his sense of humor — he passed with flying colors. His level of knowledge was something we all recognized and appreciated — because of him you should be receiving fewer calls from Denver, JCAR and SMDRA!!!!!" Peggy Prior, Membership Director Pleased with training
"I want to thank [the Rapattoni trainers] for taking the time to visit NH Association of Realtors® for training on the Rapattoni Magic 8 system. It was a great pleasure meeting them and having their knowledge and skills guide us through this transition. They were extremely professional. They exercised great patience and answered all our questions with confidence and ease. They are a definite asset to your company. In closing, I am both pleased and confident that the Rapattoni Magic 8 system along with the support from your specialists will guide and assist our staff with all our database needs." Stacy Bouffard, Member Services Coordinator A compliment for technical support
"I know that more often than not, when someone experiences poor service they immediately contact a supervisor to complain. It is often overlooked when someone does something outstanding or great. With that, I want to take a moment to express my genuine appreciation for the great service I have received from [Rapattoni technical support person] in your networking support department. We are currently in the middle of our Rapattoni Magic 8 upgrade and have been experiencing some issues, mostly on our end — well, ALL on our end. [Rapattoni technical support person] has gone far beyond what I have come to expect from IT support. He has helped us resolve our internal networking issues allowing us to move forward with our upgrade. He has identified and corrected problems with our network that would have put our operations in jeopardy. His expertise in networking and his professional customer service surely set him apart from his industry peers. He is an asset to your company and a pleasure to work with. It is employees like [Rapattoni technical support person] who make companies like yours great." Michael Kelly, IT/MLS Director Appreciates key billing feature
"Dear [Rapattoni support representative], Karen Dupriest Pleased with staff training and software
"Recently, it was our pleasure to have [Rapattoni trainer] come out to Salt Lake to do some on-site training for our staff. Her extensive working knowledge of the software was invaluable. Most importantly, her style of training was what staff found most helpful. She adjusted her tempo of training to OUR needs. We have new staff that needed the basics and more seasoned staff that needed advanced training. With [the Rapattoni trainer], staff had a "safe" environment to ask what might have been considered "stupid" questions, but not feel stupid for asking!!! She was patient, pleasant and very willing to "fix" some of the mistakes we had made in setting up our accounting utilities. We were especially excited to learn how to use the newest enhancements, specifically the archiving enhancement. What a great time saver! As always, Rapattoni continues to offer an excellent product and excellent support of that product. Our board has been using Rapattoni since 1994 and it just keeps getting better!!! Thanks!" Nancy Price, System Administrator Rates customer service as excellent
"We upgraded to Magic 8 and love it. The Internet Member Services is great. Many of our members have gone to paying their dues on-line. This year we are planning to do our dues billing by email. It should greatly reduce our costs. The members can go on-line to check their continuing education attendance as well as access their member accounts. I, and my staff, have always rated Rapattoni's customer service as excellent! They are always very supportive with the upgrades as well. Ours went very smoothly. Our next step is going to be to activate our on-line Board store. We have 3,300 Board members and 4,400 MLS members." Missy Whittington, Executive Vice President A thank you to a support representative
"I wanted to Thank You for your time, patience & extra effort in always getting us fixed. You are a wonderful person to work with!" Mark Caporelli, Director of Technology Compliments training & support
"I just wanted to send my personal thanks for a few days of time well-spent with a trainer from Rapattoni. We had the pleasure of having [the Rapattoni trainer] here last week to do some on-site training. He was very knowledgeable and talented in working with us. He has a great working knowledge of the program and a special way of presenting that knowledge to give us the greatest advantage of that training. He was professional, courteous and patient as he answered our questions, fears, and lack of understanding. In the past, [the Rapattoni trainer] has always been prompt to answer my questions by telephone or e-mail, so it was a pleasure to have him here in Utah and to meet him personally. Rapattoni is a great organization and has helped us to give the best service available to our members. Keep up the good work!" Nancy Price, System Administrator Appreciates new archiving feature
"Just wanted you to know how excited we are about Magic 8 and its new archiving feature. You can still access and print your old invoices, but they are no longer included in any procedures that involve searches. We archived the first 6 months of the year 2000 and it actually reduced our billing time by half!! It is truly a 4-star enhancement. Thank you Rapattoni!" Laura W. Schilling, Accounting Supervisor Impressed with quick month-end process
"I thank you for Magic 8. It is Sunday morning and I usually cannot finish printing all of the end of the month reports (A/R, sales journals, write-off batches, etc.) before I get ready for Church (which meets in my home!). However, I can now with Magic 8. I am REALLY impressed with how quickly every report is processed. Thank you so much for the enhancement." Jerry S. Panz, CAE, RCE New state-association customer is delighted with staff expertise
"I hope to find time in which to write a more formal letter acknowledging my extreme delight at the level of commitment and expertise that your staff has shown. Across the board, without exception, I have been treated to expeditious support coupled with a thorough knowledge of REALTOR association management issues. [Our Rapattoni trainer] worked diligently both prior to her arrival and while here to ensure that our data conversion and implementation went smoothly. Additionally, she demonstrated a very high level of competence in both her knowledge of the application and in her ability to meet our unique operational requirements. During training sessions, her patience in presenting the material in a clear and concise manner ensured that our staff more thoroughly understood the subject matter. In each case where she was presented with another 'obstacle,' her response was, '... that's not a problem ... we can handle it this way.' Her initiative and attention to detail are cornerstones upon which we have come to rely. Evidence of Rapattoni Corporation's commitment to its clients, along with your unparalleled understanding of the NRDS system was very apparent at a recent meeting in Chicago at the National Association of REALTORS. The meeting was held to discuss potential improvements involving substantial changes to the NRDS System. While other application vendors were present at the meeting (along with IT Directors from a number of State REALTOR Associations), [the Rapattoni representatives] stood out as absolute subject matter experts. In every case where there was a question relating to the technical imperatives associated with a suggested change, attendees looked to [the Rapattoni representatives] for their input. They both demonstrated a sense of enthusiasm for suggestions, while keeping the development of a final model to more realistically attainable goals with an eye on both fiscal and operational impact. I felt that the New York State Association of REALTORS was fortunate to have such advocates working on our behalf. Your staff has reflected great credit upon both themselves and upon your organization. We will continue to look forward to a mutually rewarding, long-term relationship with the Rapattoni Corporation." J. Austin Moran, II Loves the software and support
"Just a note to let you know how much we love the Magic system. As you may know we just changed over our billing system to a total participation fee instead of our old "a la carte" system. I don't know what we would have done without the help of [your support staff]. [They] made the transition painless. This was a major change for us and ... it was done in a couple of hours. Thanks again for your great system and back up support." Leila Gosney, Executive Vice President Appreciates billing software
"At the risk of being repetitive I just want to acknowledge again the outstanding value I feel we are getting from your product. I just finished billing 13,000 invoices (both Membership dues and Supra annual key charges) with absolutely no hitches. I had a slight problem on Thanksgiving Eve when I was doing some test billing and it was quickly resolved by [the support manager]. Again, thanks to ... all the people behind the scenes that I know are there for delivering a great product. It is a pleasure doing business with Rapattoni and I look forward to the next generation of Magic with great anticipation." Rick Capelli, System Administrator |
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"I wanted to drop a line to express my gratitude towards one of your staff. [The Rapattoni representative] is undoubtedly the most responsive, point oriented and knowledgeable individual I have had the privilege to work with within your organization.
She takes the time to understand the situation, demonstrates strong leadership in getting the issue solved and can always find time to ensure proper follow up to promote closure on a given issue or service which she has provided.
She is a known asset and I find it to be one of the very strong attributes of your organization to have her as one of your staff.
Keep up the good work!"
William E. Smith, Finance Director
New Castle County Board of REALTORS®