Magic Support Articles

Issuing a refund on a credit card processed through NAR

Title: Issuing a refund on a credit card processed through NAR
Submitted by: Rapattoni Magic Software Support
Issue: How can I issue a refund on a credit card processed through NAR E-Commerce?

Rapattoni Magic allows you to issue full (not partial) refunds for credit card payments that were processed through the NAR E-Commerce Network. (Note: If your association uses ICVerify or the VeriSign for credit card processing, you should refer to those articles instead for specific instructions.)

You can simply click a button on the Receipt Query & Adjustment Form to process the full credit refund automatically.

Receipt Query & Adjustment Form

   

      

         

In the Receipt Query & Adjustment Form, use a Range Search to look for the member number, office number, receipt number, credit card number or even the amount, and find the correct receipt.

To issue a credit, highlight the receipt that requires a refund and click the Issue Credit button located on the bottom right of the form. Within a few seconds, the software will automatically issue a credit to the member's credit card for the highlighted receipt. A negative receipt will be created and the original invoice(s) paid will become outstanding.

NOTE: The Issue Credit button only applies to receipts processed through NAR's E-Commerce Network.