Magic Support Articles

Contacting AMS Support

Title: Contacting AMS Support
Submitted by: Rapattoni Magic Software Support
Issue: What is the most efficient way to get support for Magic or NetMagic?

Are you having problems with the Magic or NetMagic systems? Can’t find your answer using Online Help? Are you wondering how can you contact the Support team and get help quickly? Our Support team is ready and willing to assist you.

Phone calls are the fastest way to reach a Support representative. By dialing 866-730-7115, your call will go directly to the queue and will be answered in the order received. The majority of incoming calls are answered by a trained Support representative in one minute or less! Our phone lines are open from 6:00 a.m. to 5:00 p.m. Pacific Time.

You can also email a message containing the details of your issue to This email address is being protected from spambots. You need JavaScript enabled to view it.. Your email will be logged in our call tracking system and a Support representative will contact you within one business day.

In addition, you can send a fax to the Support department at 805-520-9894. As with email messages, your fax will be logged in our call tracking system and a Support representative will contact you within one business day.

Each of these methods will get you the help and support you need and we encourage you to take advantage of whichever method will work the best for you and your staff. The Rapattoni Magic & NetMagic Software packages offer many powerful features, and we want you to be able to utilize them effectively for all of your association management needs. Please contact the Rapattoni Support Department at 1-866-730-7115 whenever you need assistance.