Magic Support Articles

Common Central Database (CDB) Issues

Title: Common Central Database (CDB) Issues
Submitted by: Rapattoni Software Support
Issue: Why aren’t some of my members/offices uploading to NRDS?

With the inception of the Central Database (CDB), we have identified some common setup issues that can prevent Magic from communicating with NRDS as intended. This article covers several important settings which can potentially cause issues with certain groups of members/offices not communicating with NRDS via the CDB. **NOTE** this article is referring to the processes that are used in our latest version of Magic, 10.1.06.

In order for a member/office to communicate with CDB, there are three steps that must be performed.

  1. Member Billing Type/Office Type must have the field CDB set to Y:

    Bililng Type Table

    Office Type Table


  1. Member Billing Type/Office Type must exist in the Data Exchange transmittal group rules –Managers>Data Exchange>Send Transmittals. Choose the “Setup” tab, then choose the “Transmittal Criteria” button. Click on the NRDSMSTR group ID, then the “View Rules” button. Verify that the Billing Type, Member Type, and Office Type are listed in this section with the appropriate translations.

    Transmittal Group Rules Form


  1. The final step is to run the Set CDB Update Utility – Managers>Data Exchange>CDB>Utilities>Set CDB Update Utility. In the “Modify/View Selection” section, click the buttons for Bill Types, Office Types, and Statuses, and modify the corresponding options to select only the Bill Types, Office Types and Statuses you wish to communicate. This will flag all of the selected records to communicate via CDB the next time the scheduler runs. **NOTE** if you do not modify this section, you will communicate ALL records to NRDS.

    Set CDB Update Utiilty

As always, should you have any questions\concerns, please contact Rapattoni Magic support at 1-866-730-7115 or via email to This email address is being protected from spambots. You need JavaScript enabled to view it..