Magic Support Articles

Monitoring the CDB download forms

Title: Monitoring the CDB download forms
Submitted by: Rapattoni Magic Software Support
Issue: How can I verify that my Member and Office records are downloading properly from NRDS?

Magic features a Member CDB Download Query Form and an Office CDB Download Query Form. These forms show a list of records that have been rejected by Magic while attempting to download from NRDS. You should monitor these forms daily and resolve the errors associated with the records.

Resolve Record Errors

Here are the steps you should follow to resolve member record errors. You can follow the same steps to resolve office record errors.

  1. Navigate to the Member CDB  Download Query Form/Office CDB Download Query Form

    Managers -> Membership -> Member CDB Download Query Form or Office CDB Download Query Form

Member CDB  Download Query Form

The Member CDB Download Query Form opens showing errors only. If you open your form and it looks like the example above, there are no errors to fix. If you have errors, you will see members listed and the errors will be displayed in the “Error from Sync Attempt” box. Fix the error, then click the Download from CDB button. You can also click the View All button and choose a download date range to view changes downloaded to your database from NRDS.


Office CDB Download Query Form

The Office CDB Download Query Form also opens showing errors only. If you open your form and it looks like the example above, there are no errors to fix. If you have errors, you will see offices listed and the errors will be displayed in the “Error from Sync Attempt” box. Fix the error and then click the Download from CDB button. You can also click the View All button and choose a download date range to view changes downloaded to your database from NRDS.

Monitor Daily

If you monitor your CDB Query forms (both Member and Office) and repair records that cause errors, your data transfers will have fewer errors in the future.