Magic Resource Center Article

Are you having problems with your Magic system? Can’t find your answer using Online Help? Are you wondering how can you contact the Support team and get help quickly? Our Support team is ready and willing to assist you.

If you are unfamiliar with where the “help” section is in Magic, you can access it simply by navigating to the “Help” menu at the top of the form, or you can press the F1 key to bring up either field help (for the field you are on) or form help which is also searchable.



In addition to the help for Magic, you will find a “Documentation” option under the Help menu. This section contains many printable procedure catalogs and example documents.

If you require additional assistance, phone calls are the fastest way to reach a Support representative. By dialing 866-730-7115, your call will go directly to the queue and will be answered by the first available representative. The majority of incoming calls are answered by a trained Support representative in one minute or less! Our phone lines are open from 6:00 a.m. to 5:00 p.m. Pacific Time.

You can also email a message containing the details of your issue to support@rapattoni.com. Your email will be logged in our call tracking system and a Support representative will contact you within one business day.

In addition, you can send a fax to the Support department at 805-520-9894. As with email messages, your fax will be logged in our call tracking system and a Support representative will contact you within one business day.

Each of these methods will get you the help and support you need and we encourage you to take advantage of whichever method will work best for you and your staff. The Rapattoni Magic software package offers many powerful features, and we want you to be able to utilize them effectively for all of your association management needs. Please contact Rapattoni AMS Support at 866-730-7115 whenever you require assistance.