Magic Resource Center Article

Title:	Scheduled Transmittals Not Being Sent
Submitted by:	Rapattoni Software Support
Updated:	May 1, 2007
Version:	Rapattoni Magic 7, 8, 9
Issue:	What should I do when it appears that the Scheduler is not processing our scheduled transmittals?

The Rapattoni Magic Scheduler automatically processes and sends your association’s regularly scheduled transmittals to NRDS and other third-party vendors (if it has been set up for your association).

If you suspect that your transmittals are not being sent, you should check to make sure the Scheduler is running properly. TIP: You should receive an e-mail message from NAR each time they receive one of your NRDS transmittals. If you do not receive this e-mail notification as expected, or if changes made in Rapattoni Magic have not been updated in NRDS or other third-party systems, the Scheduler may have stopped running.

To check the Scheduler:

First, locate the computer that runs the Rapattoni Magic Scheduler. In most cases, Rapattoni Magic is minimized and you can see it in the task bar at the bottom of the screen (as shown below).

Next, click the Rapattoni Magic item in the task bar to maximize it. The Executing Scheduled Events form should automatically display.

The current time and an active countdown displays near the top of the page. If the Scheduler is running properly, you will see the clock changing, and the countdown reducing, in real time. If the time and countdown are not changing, the Scheduler needs to be reset.

To reset the Scheduler:

1. Close Rapattoni Magic. To do this, click File in the menu bar, and select Exit.
2. Open Rapattoni Magic.
3. Type “scheduler” in the User ID field. Leave the Password field blank. Then, click OK. The Scheduler form automatically displays.
4. Click the Activate Scheduler button.

Finally, verify that the current time and countdown are changing in real time.

The Rapattoni Magic support department recommends that the software administrator restart the Scheduler on a regular basis to ensure that your transmittals are always processed and sent successfully.