|Title:||Issuing a refund on a credit card processed through VeriSign|
|Submitted by:||Rapattoni Magic Software Support|
|Issue:||How can I issue a refund on a credit card processed through VeriSign?|
Rapattoni Magic allows you to issue full or partial refunds for credit card payments that were processed through VeriSign. (NOTE: If your association uses ICVerify or the NAR E-Commerce credit card processing service, you should refer to those articles instead for specific instructions.)
To issue a full credit
You can simply click a button on the Receipt Query & Adjustment Form that will process the full credit refund automatically.
Receipt Query & Adjustment Form
In the Receipt Query & Adjustment Form, use a Range Search to look for the member number, office number, receipt number, credit card number or even the amount, and find the correct receipt.
To issue a credit, highlight the receipt that requires a refund and click the Issue Credit button located on the bottom right of the form. Within a few seconds, the software will automatically issue a credit to the member's credit card for the highlighted receipt. A negative receipt will be created and the original invoice(s) paid will become outstanding.
NOTE: The Issue Credit button only applies to receipts processed through Verisign.
To issue a partial credit
NOTE: Partial credits can only be accomplished if using VeriSign or ICVerify.