Magic Support Articles

Training Opportunities

Title: Training Opportunities
Submitted by: Rapattoni Magic Software Support
Issue: How can I get additional training for our staff?

Are your Magic skills a little "rusty?" Do you understand the concepts in Rapattoni Magic but need a refresher course to help you take advantage of the many options available to you? Have you hired new staff that needs training on our Rapattoni Magic Software, but you just don't have the time or the resources to train them yourself? Well, there is no need to panic because our staff is here to help you. We offer a wide range of training opportunities for you and your staff, including telephone trainings and live on-site trainings.

Our Magic Resource Center (MRC) is a repository of information offering articles on accomplishing specific tasks as well as maintaining your database. There are also links to our webinars and training videos that are designed to sharpen existing skills while teaching new ones. You can access the MRC directly from Magic by navigating to the “Help” menu at the top of the screen, then clicking on the “About Support” link. A button to access the MRC is available near the bottom.

Webinars are scheduled “live” training presentations covering specific topics such as billing procedures, education tracking, and CDB maintenance. These free trainings include both audio and video streamed over the web, with a 15 minute presentation followed by a 15 minute Q&A session. Invitations to new webinars are sent out to all Magic customers periodically and these presentations can be a great resource for mastering difficult processes and learning new tricks. Best of all, video recordings of all webinar presentations are available online in the MRC. So if you or your staff are unable to attend a particular webinar, you can watch a recording at your convenience! The library of webinar recordings in the MRC is also an excellent resource for training new staff.

Phone Trainings allow our specialists to interact with your staff over the computer and telephone. It's like being in class without having the teacher stand over you! We have the capability to dial into your computer and walk your employees through a customized training. Your staff is able to see everything happening on the computer screen, and they are able to ask questions on the phone as we progress through the training. This is a cost-effective and efficient way of helping your staff learn the software and ensure that you are taking advantage of all the possibilities Rapattoni Magic has to offer! These phone trainings can be scheduled on short notice at your convenience, and our professional staff guarantees you will gain valuable knowledge from your phone training experience. Please call for pricing and other details if you’re interested in scheduling a phone training.

Online Help within Magic gives staff a resource when attempting to complete a task. There are several locations in which to access our help. In Magic, click the “Help” menu option at the top of the window, then choose the “Documentation” link. This will bring up our online documentation manual. In addition, our “Help” menus can be accessed by pressing the F1 key anywhere in Magic. Lastly, most of our modules have a “Getting Started” online checklist to assist you with creating classes, events, inventory items, and so forth.

We also offer On-site Trainings which allow live interaction between our trainers and your staff. These trainings are in a classroom type setting and give you the opportunity to gain hands-on experience with the assistance of our trainers. Our professional trainers will follow a structured training curriculum that is custom made to meet your needs, and will also be there to guide you through any questions your staff may have. This form of training is much more detailed and will be a valuable learning experience for employees. If you’d like to schedule an on-site training, please call for pricing and other information.

All of these resources can help you refine your Rapattoni Magic skills, and we encourage you to take advantage of these training opportunities. The Rapattoni Magic Software offers many exciting features, and we want you to be able to utilize them for all your association management needs. Please contact the Rapattoni Support Department at 1-866-730-7115 to schedule a training session for your staff.